But the Financial Ombudsman is overloaded with complaints at the moment.

但目前金融监察员的投诉过多。

And then if they can't resolve it, then he could take it to the financial ombudsman.

如果他们无法解决， 那么他可以将其提交给金融监察员。

Now, at the moment, if your bank makes a decision that you're not happy with, you can go to the Financial Ombudsman once you've exhausted the bank's internal complaints process.

现在，如果您对银行做出的决定不满意，在完成银行内部投诉流程后， 您可以向金融监察员寻求帮助。