After I got through the phone tree, I spoke with a reservation agent.

通过电话树后，我与预订代理交谈。

And a " phone tree" (tree) – like the tree that grows in the forest.

还有一棵“电话树” （tree）——就像生长在森林里的树。

So, these are menus in the phone tree.

所以，这些是电话树中的菜单。

So, for example, you call a company, and you get the phone tree.

所以，例如，你打电话给一家公司，你会得到电话树。

First, there was the phone tree.

首先是电话树。

In calling up the reservation number, I got through a long phone tree.

在拨打预订号码时，我通过了一个长长的电话树。

The reservation agent was very helpful, after I got through the long phone tree.

在我通过长长的电话树后，预订代理非常有帮助。

There's " Direct My Call" which Google introduced last year, and it tries to help you cut through the customer service phone tree menus faster by displaying options on screen.

Google 去年推出了“Direct My Call”，它试图通过在屏幕上显示选项来帮助您更快地切换客户服务电话树菜单。

In any case, a phone tree is often a pain in the neck, meaning an inconvenience, because you don't get to talk to anyone who is a real human being.

在任何情况下， 电话树通常是脖子上的痛，意味着不便， 因为你无法与任何真正的人交谈。

Well, that's called a " phone tree." And he got through, according to the story – he had to go through three menus before he got the option to speak to an operator.

好吧，这就是所谓的“电话树”。 根据故事，他接通了——在他可以选择与接线员通话之前， 他必须通过三个菜单。

The term " phone tree" refers to a system of announcements that you hear when you are trying to get a hold of someone, when you are trying to contact someone, in a large company.

一词指的是在一家大公司中， 当你试图联系某人时， 当你试图联系某人时， 你会听到的一种公告系统。

I say, " After I got through the phone tree" – after I found the right option – " I spoke with a reservation agent." An " agent" (agent) is a person who works for a company, who is responsible for talking to customers.

我说，“在我通过电话树之后”——在我找到正确的选项之后——“我和预订代理人谈过了。 ” “代理人” （agent）是为一家公司工作的人，他负责通话给客户。