They'll go to the company's socia media page and post comments and questions expecting to receive an immediate response.
他们会访问该公司的社交媒体页面，发表评论和问题，希望立即得到回应。
英语百科
Social
（重定向自Socia）
The term social refers to a characteristic of living organisms as applied to populations of humans and other animals. It always refers to the interaction of organisms with other organisms and to their collective co-existence, irrespective of whether they are aware of it or not, and irrespective of whether the interaction is voluntary or involuntary.