Have you tried reading our online troubleshooting guide or asking your question on the support forum?

Grace：您是否尝试过阅读我们的在线故障排除指南或在支持论坛上提问？

Grace says, " Have you tried reading our online troubleshooting guide? " " Online" means on the internet, on the web.

Grace 说， “你试过阅读我们的在线故障排除指南吗？ ” “在线” 是指在互联网上，在网络上。

Many websites have a " troubleshooting guide" that will help you find the answer to the question you have or a solution to the problem you have.

许多网站都有“故障排除指南”，可以帮助您找到问题的答案或问题的解决方案。