One of our core values at Zappos is to create fun and a little weirdness.

我们Zappos的核心价值观之一就是创造乐趣并制造一点点古怪。

Zappos was founded in 1999 in San Francisco. In 2004, we ended up moving the entire company to Las Vegas.

Zappos于1999年在旧金山成立。2004年，我们最终把整个公司搬到了拉斯维加斯。

What happened to Zappos and other companies are extremes.

发生在 Zappos 和其他公司身上的事情是极端的。

He was the CEO at Zappos, he sold it to Amazon.

他是 Zappos 的首席执行官，他把它卖给了亚马逊。

Andrew, this story from Zappos didn't really work out, did it?

安德鲁，Zappos 的这个故事并没有真正成功， 是吗？

And checking out the sales on Zappos and looking at your Facebook news feed.

查看Zappos的销售情况，以及Facebook的消息推送之前。

And I think we saw that play out at Zappos and at several other organisations.

我认为我们在 Zappos 和其他几个组织中看到了这种情况。

To get some inspiration, we decided to go and have a look at companies that seem to be more innovative, like Google, Netflix, Spotify, Zappos.

为了获得灵感，我们决定去看看那些看起来更具创新性的公司，比如Google，Netflix，Spotify，Zappos。

Almost a fifth of Zappos staff decided to leave, and chief executive Tony Hsieh admitted that " self-management is not for everyone" .

近五分之一的 Zappos 员工决定离职， 首席执行官 Tony Hsieh 承认“自我管理并不适合所有人” 。

Or, you know, you described it as a customer service company that happens to fly airplanes, which reminded me a lot of Zappos.

或者，你知道，你把它描述为一家碰巧驾驶飞机的客户服务公司，这让我想起了很多 Zappos。

He works and works; he created every vowel and Zappos just purchased big murals of his cartoons and he went to go hang them up.

他工作又工作；他创造了每一个元音， 而 Zappos 刚刚购买了他的漫画的大型壁画， 然后他就去把它们挂起来了。

So, if it’s working out for Crisp, could this model become more widespread? Online retailer Zappos tried out a similar plan but had mixed results.

那么，如果它对 Crisp 有效，这种模式是否会变得更加普遍？ 在线零售商 Zappos 尝试了类似的计划， 但结果喜忧参半。

So when I was at Zappos — this is back in 2012 — the then-CEO had attended a conscious capitalism conference and had come back sort of buzzing with ideas around how the organisation could work in more flexible, fluid ways.

所以当我在 Zappos 的时候——这是在 2012 年——当时的 CEO 参加了一个有意识的资本主义会议， 回来时围绕着组织如何以更灵活、更流畅的方式工作的想法嗡嗡作响。