In our conversation above, the callee should have told Mr. Parker when the manager would return to take his call, or offered to take a message for him.

在上述的对话中，接话者理应告诉白经理先生何时会返回公司回电，或是主动为他留话。

It is possible, for example, that the callee is not the right person for whom the caller is looking; by listening carefully, the callee can respond to the needs of the customer on the line.

举例而言，接话者可能不是来电者所要寻找的对象；只要仔细听，接话者就能在电话中响应对方的需求。